Privacy Policy scrplay2

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is issued by scrplay2 and applies to all individuals who use the scrplay2.onl website, our platform services, member accounts, and any related communications conducted through our official channels.

By registering an account or continuing to use scrplay2 services, you acknowledge that you have read, understood and agreed to the terms set out in this Policy. If you do not agree with any part of this Policy, you are requested to stop using our platform and contact our support team to close your account.

This Policy should be read together with the scrplay2 Terms & Conditions and Responsible Gambling Policy.

2. Personal Information We Collect

To provide a secure service and comply with international licensing requirements, scrplay2 collects the following categories of information:

a) Account Registration Information

• Full name as it appears on official identification documents
• Date of birth for age verification (minimum age: 21 years)
• National identification number (MyKad) or passport number
• Active email address used for account communications
• Mobile phone number for two-factor verification
• Password stored in encrypted (hashed) form

b) Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, DuitNow)
• Account holder name for FPX online banking
• Cryptocurrency wallet addresses (USDT, BTC, ETH) used for deposits or withdrawals
• Records of all deposits and withdrawals including date, time and amount in RM

c) Technical and Usage Information

• IP address and device information used to log in
• Web browser type and operating system
• Game session records, including date, time and game type
• Cookie data and related tracking technologies as described in Section 7

3. Purpose of Using Personal Information

scrplay2 uses the personal information collected solely for legitimate purposes related to the operation of our platform, namely:

• Creating, verifying and managing your member account
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency, with a minimum deposit of RM30
• Processing withdrawals to your account or digital wallet, with a minimum withdrawal of RM50 and processing times between 15 minutes and 2 hours
• Complying with Know Your Customer (KYC) procedures as required by international licensing
• Preventing fraud, money laundering and platform abuse
• Sending important notices related to your account, security and policy updates
• Providing 24/7 customer service in Malay and English via live chat and email
• Analysing usage patterns to improve overall platform performance
• Identifying and addressing signs of gambling problems in accordance with our Responsible Gambling Policy

We do not use your information to make automated decisions that significantly affect you without human review.

4. Disclosure of Information to Third Parties

scrplay2 does not sell, rent or trade members' personal information to any third party. However, we share information in the following limited circumstances:

a) Operational Service Providers

We work with trusted service providers to handle specific functions such as payment processing, server hosting and analytics services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

b) Legal and Licensing Requirements

We are obliged to disclose certain information when required by the international licensing body that regulates scrplay2 operations, or when ordered by a valid court order. In such cases, we disclose only the minimum information necessary.

c) Fraud Prevention

If there is strong evidence of fraud, attempted money laundering or other illegal activity, scrplay2 reserves the right to share relevant information with the appropriate authorities to protect the integrity of the platform and the interests of all members.

5. Data Security Measures

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, alteration or disclosure. Among the measures we practise:

• SSL/TLS encryption for all communications between your browser and our servers
• Encryption of sensitive data in the database using AES-256 standards
• Two-factor authentication available for all member accounts
• Strict internal access controls — only authorised staff may access member data
• Continuous security monitoring and periodic system audits
• Documented security incident response procedures

While we apply the best available security measures, no system can be guaranteed 100% secure. We encourage members to use strong passwords, not share their login details, and report any suspicious activity to our support team promptly.

6. Your Rights Regarding Personal Information

As a scrplay2 member, you have the following rights regarding the personal information we hold:

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete information
• Right of Erasure: Request deletion of your data, subject to record retention obligations set by licensing requirements
• Right to Object: Object to the use of your information for direct marketing purposes
• Right to Restriction: Request that we limit the processing of your data in certain circumstances
• Right to Portability: Receive a copy of your data in a structured, machine-readable format

To exercise any of the above rights, contact our customer service team via live chat or send a written request to [email protected]. We will process your request within a reasonable time.

7. Cookies and Tracking Technologies

scrplay2 uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for the basic functions of the platform, such as maintaining your login session and ensuring account security
• Preference Cookies: Store your chosen settings such as preferred language and display configuration
• Analytics Cookies: Help us understand how members use our platform for improvement purposes — this data is collected in aggregate and does not identify individuals

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the scrplay2 platform.

8. Cross-Border Data Transfers

As scrplay2 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that protection equivalent to the standards described in this Policy is maintained through binding contractual agreements with those server providers.

We only use infrastructure providers that comply with internationally recognised standards for personal data protection, and all data transfers are carried out with encryption that meets or exceeds current industry standards.

9. Age Limit and Protection of Young Users

The scrplay2 platform is exclusively for individuals aged 21 and above. We do not knowingly collect personal information from individuals below this age limit.

All new registrants are required to verify their age during the account verification (KYC) process. If we find that information has been collected from a person under the age of 21, the account will be closed immediately and all related information will be deleted in accordance with our security procedures.

If you know or suspect that a person under the age of 21 has registered on our platform, please contact our support team immediately at [email protected].

10. Changes to This Privacy Policy

scrplay2 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements, or applicable legislation.

When significant changes occur, we will notify registered members through one of the following methods:

• A prominent notice on the scrplay2.onl homepage
• An email notification to the address registered in your account
• A notice in your account dashboard upon your next login

Continued use of the scrplay2 platform after the effective date of an updated Policy version will be considered acceptance of those changes. The latest version of this Privacy Policy is always available on this page with the update date clearly stated.

11. Contacting Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the scrplay2 privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week in Malay and English

We will endeavour to respond to your enquiry within a reasonable time. For requests that require detailed review, such as data access or deletion requests, the full process may take longer depending on the complexity of the request.